There are over 123,000 HVAC companies in the US, so how are you supposed to find the right one to fix your heater?
As a resident of Alabama, you’re probably more accustomed to dealing with air conditioner problems than heater problems. That doesn’t make your heater any less of a priority, however. If it breaks and you don’t have a good heater repair service lined up, you’ll be in for a chilly night.
If you’ve never dealt with fixing damaged heaters before, then choosing heater repair services might be a confusing prospect. In this post, we’re going to give you 7 tips for choosing the right Prattville heating service for your needs.
Finding the right company starts with knowing your options. Keep reading and you’ll be able to sort through those options and get your heater fixed ASAP.
1. Check Online Ratings and Reviews
The first thing you need to do is figure out what your options are for heating repair in Prattville. Type, “heating repair in Prattville, AL” into Google and see what the results give you.
When assessing the search results, you need to look at the online ratings and reviews. No one can tell you more about a heating repair service than its former customers. Choose a few of the companies that have the highest average rating with the most reviews and start reading.
As you’re reading through the reviews, look for red flags. The biggest thing you want to determine is whether or not they offer quality services. You also want to look for anything about poor customer service.
2. Licensing and Experience Are a Must
After reading reviews on Google, Yelp, BBB, or any other local business directory, you’ll want to visit the website of 2-3 companies. Go straight to their “about us” page and start looking for their licenses and experience.
A licensed heating repair service is a must if you want the job done right. In Alabama, you need an HVAC license to offer heating repair services. To get this license, an HVAC professional needs to have at least 3,000 hours as an apprentice under a licensed contractor before they can take the licensing exam.
There’s nothing wrong with hiring a new HVAC contractor, as 3,000 hours of on-the-job experience is a lot. That said, you always want your heating repair technician to have a wealth of knowledge, which comes with many years of heater repair experience.
At Clark Heating, Air Conditioning, and Plumbing, we’ve been serving greater Montgomery, including Prattville since 1991. We hold a good standing on BBB and an ACCA membership, so you know that we can handle any issue your heater has.
3. Insurance Is Important Too
You also want to make sure that your HVAC service has the right type of insurance. Anytime you’ve got a home service coming to fix something, general liability insurance is a must.
This protects you financially in the event that something goes wrong with the heating repairs or your home is damaged in the process. If your heating repair service can’t provide proof of insurance, they’re not worth hiring.
4. Get Multiple Quotes
Comparing heater repair costs will help you understand how much you should be paying. Get multiple quotes from a few different companies and figure out which one is in your budget. Of course, you want to stay within your means, but don’t choose heating repair on price alone.
We know that there’s rarely a good time to pay for heating repairs. Our aim is to keep you comfortable in your home, so we offer all of our customers the opportunity to finance repairs instead of paying all at once. With flexible financing options, you don’t have to choose between paying the bills and fixing your heater.
5. Ask About Timelines
In the same way that there’s never a good time to have to pay for heating repairs, there’s never a good time to have your heater break down. A good heating repair company will do its best to get your heater fixed as soon as possible.
Fixing damaged heaters isn’t always an emergency job, but it’s important for our customers to know that we’re there for them in the event of an emergency. We offer 24/7 emergency services for those repairs that just can’t wait.
6. Service Guarantees
The last thing you need is to pay for heating repairs only to have the same problem occur again a few weeks later. Any HVAC company worth its salt will offer a 100% service guarantee.
Guarantees ensure that the customer isn’t left on the hook to pay for extra repairs if the service isn’t good enough. We stand behind our work and aim to please our customers at all costs, so we’ll work through the problem until it’s completely fixed.
You’ll also want to ask the repair service if the parts that they used are covered by the manufacturer’s warranty. All of the repairs could be perfect, but if the technician uses a faulty part, it’ll all be for nothing.
7. Customer Service Matters
Our last tip is to measure the quality of an HVAC repair company by their customer service. When you initially reach out to the company, how were your concerns received?
A good company will understand that the customer might not know the ins and outs of their HVAC system. They should be friendly and helpful on the phone and, when the technician arrives, they should be able to explain what the problem is and how they’re going to fix it.
Customer service is a big reason why we’ve got the local reputation that we do. Our NATE-certified technicians provide clarity to your heating issues and present you with clear options and recommendations for repairs and ongoing regular heater maintenance.
Choosing Heater Repair Services You Can Trust in Prattville
Now that you know how to go about this process, choosing heater repair services in Prattville will be a breeze. If you want to make an easy decision and get the most reputable and comprehensive heater repair, contact us at Clark Heating, Air Conditioning, and Plumbing.
With the most qualified technicians and great customer service in Montgomery, we’ll make sure your heater is in the best possible shape this winter season.